Self-Service Audio Conferencing

Self-Service Audio Conferencing has one simple premise: to provide a conference call, when you want it, how you want it and with whom you want it. In other words, you can have teleconferencing your way. 

In the past, all conference calls required advance reservations and conference operators to set up and manage the calls. Now, with 90% of all conferencing calls “on demand,” we recognize this type of conference call will be the most often-used service. Self-Service Audio Conferencing is "reservationless" so you can use it either on a planned and scheduled basis or on a spur-of-the-moment basis. Self-Service Audio Conferencing is the most reliable and easy to use product in our conferencing portfolio. 

The highly-automated design of the system includes an online Web-based Customer Self-Service Portal site that further automates all operational and administrative functions of self-service conferencing in an organization. To us, the need was evident and simple: what good is “on demand” (reservationless) conferencing if your participants have to spend hours, even days, waiting for a pin code or other provisioning so they can make a call? Our online Web-based Customer Self-Service Portal makes provisioning new Conference Chairpersons and Conferences simple and instantaneous with automatic pin code generation. You get the calls you want, when you want them, immediately! 

Our Self-Service Audio Conferencing features: 

• 24/7 availability, no reservation required
• Chairperson can quickly and easily receive permanent account codes
• Features can be set up/changed in real time using our Customer Self-Serve site
• North American Toll Free numbers (International Toll Free and Universal International Toll Free access numbers may be provided upon request)
• Recording
• Instant Replay (per minute playback surcharge)
• Touch-Tone Commands – A Chairperson can easily manage the conference call without operator assistance or without exiting the call by simply pressing the star (*) button followed by a corresponding digit for the chosen command. Some commands are also available to participants. All commands are listed on the back of a convenient wallet card  

We provide you with a Welcome Kit that includes a wallet-size card customized with our toll free dial-in numbers and access codes. Chairperson touch-tone commands are listed on the reverse side. 

Our system also provides Call Recording and Archiving features. This provides a powerful feature to access previously recorded calls. You can login to a secure web site to view you audio conference call files. You can listen to the audio files using a preferred audio player. 

In addition, we also provide Instant Playback. At any time during the conference, the Chairperson may press *4 to record the call. The recording is available after the end of the conference and can be accessed using a special dial-in number and access code. The Instant Replay information is available on the Customer Self-Serve Web site.

We can provide Audio Summary Reports so that a Chairperson may receive an email at the end of their audio conference with a report that lists each caller in the call and the minutes used.

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